Refund policy

1. Returns & Refund Policy

Last updated:21/09/2025

We want you to be fully satisfied with your purchase. If for any reason you are not, we’re here to help.

Eligibility for Returns

• Items must be returned within 14 days of receipt.

• The product must be unused, in the same condition that you received it, and in its original packaging.

• Proof of purchase (order confirmation or receipt) is required.

Non-returnable items

• Gift cards

• Downloadable digital products

• Items marked as "final sale"

Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed back to your original payment method within 7–14 business days.

Exchanges

• We only replace items if they are defective or damaged.

• To request an exchange, contact us at vackbag@gmail.com.

Return Shipping

• Customers are responsible for paying shipping costs for returning items, unless the item is defective or incorrect.